Shipping Policy

Standard Delivery — RM 10, estimated 3–5 business days. Available for all addresses within Peninsular Malaysia.

Express Delivery — RM 20, estimated 1–2 business days. Ideal for time-sensitive orders or last-minute gifts.

Self-Pickup — Free! Collect your order from our kitchen in Johor Bahru during operating hours (Mon–Sat, 9 AM – 6 PM). Please bring your order confirmation.

Same day delivery is available only for selected products.

All baked goods are carefully packaged in food-safe, insulated containers to maintain freshness during transit.

Perishable items such as kuih and cream-based products are shipped with ice packs to ensure quality upon arrival.

Each package includes handling instructions. Please refrigerate perishable items promptly upon delivery.

Orders placed before 12 PM (noon) on business days are processed the same day.

Orders placed after 12 PM or on weekends and public holidays will be processed the next business day.

Custom orders require a minimum of 5 working days’ advance notice and have a separate processing timeline confirmed at the time of order.

You will receive an email notification when your order has been dispatched, along with tracking information where available.

We currently deliver across Peninsular Malaysia.

For East Malaysia (Sabah & Sarawak) and international deliveries, please contact us directly at hello@syifabites.my to discuss options and pricing.

Self-pickup is available only at our Johor Bahru kitchen location.

Please ensure your delivery address and contact number are correct at checkout. We are not responsible for failed deliveries due to incorrect or incomplete information.

If your package appears damaged upon arrival, please photograph the condition of the outer packaging before opening. Contact us within 24 hours at hello@syifabites.my with photos for a resolution.

In the rare event that your order is lost in transit, please contact us and we will work with our courier partner to trace the package or arrange a replacement.

From time to time, we may offer free delivery promotions. These will be communicated via our website, email newsletters, and social media channels.

Promotional delivery offers cannot be combined with other discounts unless explicitly stated.

For any delivery-related inquiries, please reach out to us:

Email: hello@syifabites.my

Phone: +60146443361

Hours: Mon–Sat, 9 AM – 6 PM