Returns & Refund Policy

All sales are final. We do not accept returns and do not offer refunds. This is because all our products are freshly baked, perishable goods that cannot be resold once delivered.

We take great care in preparing and packaging every order. However, we understand that issues can occasionally arise during delivery.

If your order arrives damaged, spoiled due to shipping mishandling, or is the wrong item, we will provide a free replacement.

To qualify for a replacement, you must contact us within 24 hours of receiving your order.

Please email hello@syifabites.my or call +60146443361 with the following: your order number, a clear photograph of the damaged or incorrect item, and a brief description of the issue.

Once verified, we will arrange a replacement to be delivered at no additional cost to you. Replacement delivery timeframes will be communicated at the time of resolution.

Change of mind after ordering or receiving the product.

Products that have been partially consumed.

Dissatisfaction with taste or personal flavour preference (our recipes are tested and standardised, but taste is subjective).

Orders where the delivery address was provided incorrectly by the customer.

Products that were not stored properly after delivery (e.g., left unrefrigerated when instructions specify refrigeration).

Custom orders (personalised cakes, bulk orders, event orders) are non-refundable and non-returnable once production has commenced.

Changes to custom orders can only be accommodated if requested at least 3 working days before the scheduled delivery or pickup date.

Custom orders require a minimum of 5 working days’ advance notice.

Orders may be cancelled for a full refund only if the cancellation request is made before the order has been dispatched for delivery or prepared for pickup.

To cancel an order, contact us as soon as possible at hello@syifabites.my or +60146443361.

Once an order is dispatched or prepared, it cannot be cancelled.

In the rare event that a refund is approved (e.g., for a cancelled order that has not yet been prepared), the refund will be processed back through ToyyibPay to your original payment method.

Refunds typically take 5–10 business days to appear in your account, depending on your bank.

If you have any concerns about your order, please reach out to us promptly:

Email: hello@syifabites.my

Phone: +60146443361

Hours: Mon–Sat, 9 AM – 6 PM

We are committed to resolving any issues fairly and quickly.