Privacy Policy
At Syifa Bites, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Last updated: February 2026
Information We Collect
When you create an account or place an order, we collect your full name, email address, phone number, delivery address, and payment information processed securely through ToyyibPay.
We also collect order history to help you track past purchases and for us to improve our service.
How We Use Your Information
To process and fulfil your orders, including delivery coordination within Johor Bahru and beyond.
To communicate with you about your orders, respond to inquiries, and send important service updates.
To improve our website, products, and customer experience based on usage patterns and feedback.
To send you promotional offers and new product announcements (only with your consent; you can opt out at any time).
Payment Security
All payments are processed securely through ToyyibPay, a trusted Malaysian payment gateway. We do not store your full credit or debit card details on our servers.
Your payment information is encrypted during transmission and handled in accordance with industry-standard security protocols.
Data Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share your information only with: delivery partners (to fulfil your order), ToyyibPay (to process payments), and authorities (if required by Malaysian law).
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic.
You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Your Rights
You have the right to access, correct, or delete your personal data at any time by contacting us.
You may request a copy of the personal data we hold about you.
You can unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
Order records are kept for a minimum of 7 years for accounting and tax compliance purposes under Malaysian law.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Email: hello@syifabites.my
Phone: +60146443361
Hours: Mon–Sat, 9 AM – 6 PM
Have Questions?
If you have any questions about our privacy policy, please don't hesitate to reach out.
